REMOTE SUPPORT

Server Maintenance | Live Troubleshooting | Software Help

Remote management software by Max Focus and A+ Certified server technicians are available to help you today.

Residential Remote Support

Remote Management by Max Focus – Includes monitoring, managed antivirus, and web protection.

  • This service costs can vary from machine to machine. It includes 1 hour of remote support for each machine that is enrolled in the service within its 12 months of coverage.
  • We calculate our remote support service utilizing tickets generated by the user/client utilizing the ticket portal at www.sysquickcare.com and in fifteen minute increments once opened or started by SysQuick technician.
  • After the one hour has been used (which on average happens as a result of 3-6 tickets) we bill at a discounted rate per hour in which we require a “one hour minimum” for each ticket. We suggest compiling a list of at least three issues prior to submitting the ticket. This also includes daily health checks that are dictated automatically by Max Focus / Solar Winds based on liabilities published by software providers.

443-231-5627

Customer Service

7917 Harford Rd, Ste 1,
Parkville, MD 21234

Get In Touch

Whatever the need, SysQuick is here to help!

7917 Harford Rd, Ste 1
Parkville, MD 21234

(443) 231-5627

Office Hours
9:00 AM – 7:00 PM – Monday, Tuesday, Thursday & Friday
9:00 AM – 5:00 PM – Wednesday
9:00 AM – 5:00 PM – Saturday (pick-up / drop-off services only)
CLOSED – Sunday

We are located at the intersection of Harford Road and Linwood Ave in the Baltimore/Parkville area.

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