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Frequently Asked Questions
How much are your in shop Mac & PC service fees?
We charge $99 + parts for all repairs except data recovery. A $99 pre-payment is required when dropping off your equipment. We offer discounts if you bring in multiple devices to get repaired. This includes virus removal, new hardware or software installation, system back and reload, etc… Before we replace any parts, we will call you with pricing to get your approval before moving forward.
What are your on site fees for my home or business?
We have a minimum on-site charge of $169 for up to 2 hrs of service at your location (commercial or residential). After that we charge $85/hr. Many residential clients will make a short list of what they need us to do when we come out so we can best use our time to help our customers.
What is the hardware warranty on my repair(s)?
The warranty depends on what service we have performed on your device. If it is a new part that we use to replace a broken or damaged one then a typical warranty is 1 year. If it is a used part then it can be between 30-90 days depending on our distributor.
Do you warranty virus removal services?
We will thoroughly go through your computer to remove all infections we can find. If we happen to miss something then please call us and we will take care of it within 14 days. If your computer is re-infected due to user error or by downloading malicious software, then you will be charged our service fee again to have the infections removed. ALWAYS backup your data!
What is your warranty on software?
We cannot warranty customer-supplied software that we install. Make sure that the software you provide us with is compatible with your system. If we help you purchase software, we always look up the requirements before installation to make 100% sure that it is compatible. If there are issues after software is installed that SysQuick provides, make sure to bring it back within 14 days you have the software checked for issues.
Do you sell computers and other equipment?
Yes, we sell new, used and refurbished equipment. We are not a store but usually have refurbished laptops and desktops at our shop for sale as well as LCD monitors and other parts. We can order a variety of new or used equipment from our distributors. Please let us know what you need, and we can put together an estimate. This can be for computers, monitors, printers, servers, networking equipment, phones, etc. We can also build out a new office location or upgrade an existing one, setup a home office, computer lab, learning center or anything else you may need.
What do you charge for data recovery?
We have a $50 diagnostics fee for checking your hard drive, flash drive or other media. If the media is not physically damaged (clicking, chirping or grinding) and we are able to recover your data in our shop then the recovery will not exceed $250 (including diagnostics fee). We will require something to copy your recovered data onto once completed. We can provide a flash drive or external hard drive for an additional cost. The media we transfer the recovered data to will depend on the amount of data we recover. If we are NOT successful and discover the media is physically damaged or beyond our capabilities then we have partners outside of Baltimore that we can send your media to for further recovery services. These fees start at $850 and can go as high as $2500-3000 depending on how bad the media is damaged and how long it will take to recover.
Can you reinstall software if I don’t have discs or licensing information?
All software we install MUST have proper licensing COA or key from manufacturer. We do our best to retrieve licenses from computers before reloading them (worst case scenarios – typically from failing media or infections). If we cannot retrieve proper licensing to reload a computer then client is responsible to provide proper software and COA or keys before we reload the system.
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Parkville, MD 21234
9:00 AM – 7:00 PM – Monday, Tuesday, Thursday & Friday
9:00 AM – 5:00 PM – Wednesday
9:00 AM – 5:00 PM – Saturday (pick-up / drop-off services only)
CLOSED – Sunday
We are located at the intersection of Harford Road and Linwood Ave in the Baltimore/Parkville area.